I had purchased a Kenstar air cooler from Pai International Electronics Ltd, Koramangala vide Bill no. 008129 dated 10.4.2009. (S.No. COOKEN 02 Kenstar Cooler 18L CT9924).
I regret to inform you that I have used the cooler only for two days as there was an abnormal sound from the cooler after two days of purchase. I have immediately informed your customer care deptt.(tel.no.18004194040) and they have given me a complaint booking number and advised me to contact Mr. Guruprasad at phone no. 41281281. The complaint no.was BAN-3004090391. I called up Mr. Guruprasad and informed him the problem. He had taken my residentail address and told me that within 2 - 3 days the problem will be rectified. But even after 10 - 15 days nobody visited to rectify the problem. I was following up with him regularly but there was no use. Finaly he said the validy of the complaint got lapsed and he asked me to lodge another complaint with your customer care deptt. I called up your customer care deptt again and they have given me another no. BAN090332. Someone called me up on 22nd May from your service deptt and said on 23rd the service engineer will come to rectify the problem. I was waiting at home on Saturday (23rd May) but noone turned up from your service deptt. I was in touch with your call centre regularly.
I have callled up to your Aurangabad Office on 27th May 09. They said the issue will be taken up with Bangalore office and they problem will be rectified within 1 - 2 days. Today again I called up your customer care and they have given me Mr. Janardhana's (Branch Manager) mobile number. I was trying to contact him at his cell number but not connected through as it is switched off.
I would request you to look at this matter urgently and do the needful to avoid any further delay.
Regards,
Joy Vadakkan
Mob: 9243459194
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