Hi,
We encountered a problem in our Kent RO system last week where we were not getting any filtered water from the output tap. We called in the service center and the service guy (Ashutosh) didn't take more than 5 mins to check and say that everything needs to be changed. That includes 3 filters, the membrane, and a pump. It will cost around Rs 5200/- per him. We refused to correct the system as its useless to pay this amount with no assurance of this product from our 1.5 yrs experience. I being a computer engineer, often have this tendency to find the root cause of the issue. So I just started debugging the system, starting from 1st filter, 2nd and 3rd and saw water correctly going from these 3 filters. Then it goes to a blue coloured valve (that was not mentioned by Ashutosh as something not working correctly), the input of which was receiving water but output was not. I opened it and it had a spring that was stuck in the scale deposits there. I cleaned in the valve, removed the scales, fitted it again and water started coming out nicely. We checked the TDS and everything is working fine (and that too for free :))). I called in the Kent service center again to make a formal complaint and they asked me to contact Ravi Sahni who is supposed to be the service manager. He agreed that it was an issue with the service center guy but refused to give any compensation for the previous wrong delivery that was similar and harassment from the Kent Service center. I even called Ashutosh again for any training he needs for free to learn how to correct RO systems but he never agreed that it was his fault, rather he said confidently that he has made many other RO owners to pay this amount earlier (not all are engineers :)).
i would like the company to apologize and pay for their previous similar wrong repair that they made last year and made us pay amount the harassment that was caused to us. They are making fool of the public openly and must be punished for such open acts.
Thanks.
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