28/04 8 pm
Sir,
I am writing this as a very unfortunate customer, since I bought LG AC. I purchased LG AC (split Ac - model- 5CW) in place of SAMSUNG (which i really want to purchase) at RATNA COOLS PVT LTD in T. NAGAR CHENNAI and got it installed on 02/03/10. Now, i have problem with remote control. i could not operate AC without remote at all. So i registered a complaint on 13/04 and was given a complaint number C1041310430. A technician checked and wanted to replace display unit and he did not came back till today. it is more two weeks after the problem was not rectified at all.
Every time we call the call centre they give a new complaint number but of no use to us.
It is not even two months after purchase, we are getting different problems with LG AC product, due to manufacturing defects, last month also we had noise problem and after several calls and after assurance by company through email, service personnel responded very slowly.
While purchase we were assured WORLD CLASS best service will be given by LG. But in practical we are getting VERY POOR service and seldom response for complaints.
What ever we complaint they never bother and never take any action.
After going through this very unfortunate sequence of events, I have now decided not to use LG Brand in any form nor I would recommend this Brand to others (lost trust in LG franchisees and LG brand name). i learnt lesson not to BUY ANY LG PRODUCT AT ALL.
i am amazed we bought LG AC in this hot summer for COMFORT or DISCOMFORT?
i am really tired of making calls to call centre many times. They just neglect feeling of customers.
please provide immediate solution.
E.NALLAPERUMAL
9841213475
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