COMPLAINT NO C 1061113196
Following facts are intimated:-
1. 03 Jun 10.
a. 2 Ton Split ac purchased from a dealer in delhi cantt.
b. Ac has leakage problem in the unit (discovered when unpacked)
2. 04 Jun 10.
a. Dealer offers to return the money as he cant find a replacement. Offers us a more expensive model to buy.
b. We decline the cash back as we have faith in LG, we pay, though it was beyond our budget.
3. 6/7 Jun 10
a. ac installed.
4. 10 Jun 10.(night)
a. ac internal unit is flooded with water and down pour starts.
5. 11 Jun 10.
a. complaint lodged No C1061113196
6. 12 Jun 10
a. Service Centre confirm that it is a manufacturing defect. Unit to be replaced. Time given 04 working days. Photocopy of bill taken by them.
6. 17 / 18 Jun10.
a. LG cannot find replacement for our ' Intel Eye".
b. Gives us an option of 6BW or 6AW. we settle for 6BW.
7. 21 Jun 10.
a. Finally LG finds us a 6BW for replacement.
b. Ask us to Pay Rs 3, 500/- more for this change.
c. we decline and ask for refund including the money we spent on installation charges.
8. 24 Jun 10.
a. Complaint again lodged with the Services.
b. Nobody approached for refund.
DESPITE WE BEING CONSUMERS AND SO CALLED ESTEEMED CUSTOMERS WE HAD TO CHASE LG REPS FOR FEEDBACK & RECTIFICATION, WHEREAS IT SHOULD HAVE BEEN OTHER WAY ROUND.
Comments.
9. we have faith in LG even after the two initial setbacks.
10. a wait for replacement commenced from 12 Jun and still awaiting.
11. We have been without the comfort of the said AC for the past 02 weeks plus.
12 our budget was X amount, still we opted to pay Y amount for another LG model. Now LG reps want us to pay Z amount. This is unfair.
13. Above developments tantamount to :-
a. Betrayal of our faith & confidence in LG.
b. We have already gone much beyond our said budget for LG product (as we kept on stretching)
c. Deficiency of services on every count.
12. OPTIONS Available.
a. Approach consumer court.
b. Intimate other unsuspecting buyers of the hassles i have faced & they may face the same fate; including putting up with indifferent attitude of the LG reps concerned.
Hence, PLEASE rectify now.
Thank you.
LT Col SK Dahiya
9910036083
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