Managing Director,
We purchased an AC (LWA5AW2DTI) one year back on 1-Apr-10. However in the past one year after our repeated requests we have been able to service our AC twice (out of 3 free service). just after our second service, when we started aur AC from last week of Apr'11 we realise the cooling is not appropriate we registered complaint on 3rd May'11 & my complaint id was RNA 110503040763 after a reminder the executive visited us on 5th May'11, he checked & did some more cleaning & advised to take AMC we got convince & taken the same TCR no-K30772/A/5220, Tin no-09465708825 from Ideal services I had paid Rs 1600/- for AMC & Rs 350 for his visit, he confirmed that I will recieve AMC kit in 15 days, but have not recieved yet even after 20days I called up Ideal service quit some time & the response i recieve is this service center is closed or call in evening etc.
We are struggling with AC cooling problem since after 2nd service we even seek advise from our society maintenance guy he confirmed that we need to go for gas filling. I again registered a complained RNA110518079989 few days back but no success no one came to attend our complain.
LG brand is most preferable brand at my home all our electronics appliances are LG, but with this experience iam struggling in this summer badly. Last week the service center promised that they would send a executive in 24hrs NO SUCCESS, however on contacting the customer service they had apparently not giving clarity of the status. Wish i had purchased another company ac.
I am finaly registering a written complaint to get my problem addressed.
Rajlaxmi Kaushik
Greater Noida
09971353440
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