Hi, I have a 1.5 ton Split Airconditioner which was purchased in May which was perfectly working fine in Chennai, I had relocated to Jaipur in the month of May and got my AC reinstalled at my residence by the authorised service centre people via a complaint number RNA111231050260, the person (Ishwar) had attended on 3rd Jan they also charged me Rs. 1500/- for reinstallation. when asked about the Job sheet, he had said he has not brought it and after insisting he gave a jobsheet without a Job No and he said he will have to check at his office and provide the same. he never called back on the same. Being winter we never used the AC, but when we wanted to use in the Summer it was not cooling.
I had called the CC on 1st of April & mentioned about the issue and they had said somebody would attend it within 24hrs and they promptly came and checked the same. the service engineer who came for servicing asked for Rs. 4000/- when I asked him the reason for the same he said that there is Gas leakage, said him that this was installed by your guys just before 2 months and how can it leak. he connected me to his manager Mr. Ajayan. when speaking to the manager the service engineer said the charge for refilling the gas is Rs. 1800/-. when I spoke to the manager and asked him the reason for gas leaking within 2 months, he asked me if I have the reference number. had given him the installation ref number RNA 111231050260, he checked in the system and said that your request number was cancelled and the installation was not done by LG Authorised service person. I had said him that I had only called the CC for reinstallation and they had only given me the request ref no as mentioned above.
He said he will check and come back to me on 3rd of April. after this nothing happened, tried calling Mr. Ajayan multiple times and he never answered my call, finally on 6th he answered my call and again asked me to provide all details and asked me to call after 30 mts. from then on he stopped answering my call, had called CC multiple times and they kept saying that my complaint is moved to priority 1 and somebody will come in 24hrs, am writing this on 11th and till now nobody had called me
Would request your help in getting the same resolved
My contact Number is 9875009399
Rgds
Ramesh Madhavan
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