Date 07/06
Dear Sir
I am sorry to say that I am suffering from mental agony and losses of money due to purchase of LG-C310 mobile which started giving trouble just after its purchase on 29/05 from SMART MOBILE CENTER (Shop No 206, Ashiana Hari Niwas, New Dal Bunglow Road Patna-800001). Description of problems are given below
1. This mobile is getting restart automatically after every five to ten minute and simultaneously an SMS with charge of 60 paisa is getting deducted during every restart and it has exhausted my recharge amount.
2. Sim 2 slot stop functioning after 3 to 4 minutes just after re-starting of the mobile.
3. Power of batter is of 1250 AH while I was told that it is of 1500 AH by the mobile vendor just before the purchase of above mobile. This mobile gets discharge immediately (Within 4 to 5 hour) without talking too much from it.
Rather than above technical aspect I am also suffering from poor customer service from your service center located in Patna (Near Dak Bungla Cuoraha, Opposite of NP Centre, Patna-800001). I have visited three times to them since yester day but still there is no action.
Details of Mobile is as follows:
1. IMEI NO 354035-04-180820-3
2. Battery No-SBPP0028501DC101025
3. CHG No RBOY0114880
We left with no other option but to bring the matter into your kind notice. Please look into the matter. I am looking forward to you for an early solution otherwise I may move into consumer court.
Thanking You
Yours faithfully
Prashant Kumar
Assistant Manager
The New India Assurance Co. Ltd
6th & 7th Floor BSFC Building,
Fraser Road, Patna-800001
Cell -9431062862/9431222080
Tele-Office 0612-2332060
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