I have bought 2 LG Split AC on 23-Jan (invoice number – LGl - 145) from LG Shoppe (Khosla Electronics Pvt. Ltd.) at kolkata. Some weeks after it is installed, I have faced some problem in one of the AC. The issue is that water is splitting inside the room instead of splitting it outside. I have made one complaint (Dated 14-Apr number 31041400011) when the service engineer visited and confirmed that there is no such problem. After some time I have faced the same issue and once again lodge a complaint (Dated 03-Jun number 31060335592) when the service engineer visited and said that it is due to the filters are made of dust. He cleaned that and working properly. After some time once I have faced the water splitting problem and made another complaint (Dated 03-Aug number 31090331754). The service engineer visited and said that it is happening due to installation problem and to resolve the set is supposed to be installed once again with my cost (Rs 1000). Then I talked to LG Shoppe and they lodge another complaint on behalf of my. On the very next day one person called me informed that to resolve the problem the AC supposed to be installed once again. They told that this was not installed by the server centre engineer where he is working. It may be installed by another server centre engineer. I do not have any botheration as long as I know that it is installed from LG whoever is the the server center. I have also found that the room is not cooling as per expectation. It is not yet one year passed I have bought the AC and now in guarantee period. So I do not know what will happen after the completion of the guarantee period. I want to have a solution of my mentioned problem. So I am requesting you to take necessary action so as to resolve the mentioned issue as early as possible.
My contact details are as follows
Rajat Sinha Roy
Ambika Residence
Block C, Flat - 1A
99 Dum Dum Road
Kolkata - 700074
Mobile - 9830024634.
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