Dear L.G. service head
I am a regular customer of LG products. I used to believe with LG that …life is good till such I faced this problem with my refrigerator. I bought this in Aug (model number GL 338VA4). For last one month or so I was facing a problem of low cooling. I submitted a complaint RNA 110730006758 (30 jul 11). Attended by your service engr. inspected and diagonised that compressor wants a replacement. Will be replaced on receiving the product from company .while attending the complaint he made the refrigerator fully non functional. As a result from low cooling (and surviving any how) we came to no cooling (refrigerator completely stopped functioning). On 06 Jul 11 the compressor was replaced. He charged us Rs1487/-and didn’t give any receipt despite asked repeatedly by me saying he is not carrying one at present. Heights. We thought life is still good till such time we noticed the compressor is continuously on till getting hot then automatically switches off for hours till everything inside melts and comes to room temperature. I complained again (RNA110808061157 & RNA110811096373) BUT TILL DATE NO ACTION HAS BEEN TAKEN. So where is the Life Good? I am slowly loosing faith in the company and its product line. I have known LG for its product quality & responsive service support, here both are missing…I want product quality & service worth my money (Rs 19000/- cost and Rs1487/-paid for no service). Leave apart the agony and inconvenience suffered for last half a month in Deserts of Rajasthan. You got to suffer this agony yourself to understand the real problem. For the agony least you can do is restore my faith in your company and products by taking concrete actions visible on ground so that I take services from the product for money I have paid. Waiting for positive results and your reply so that Life again becomes Good. will it be???
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