L.G/ Double Door Refrigerator
Very Poor Customer Service

I bought a L.G refrigerator on 16/12. Please find the purchase

details below –

Model: GL- 255VA5

Shop: Metro Cash & Carry India Pvt. Ltd.

Voucher no : 220V826734

On the same day, I called L.G customer care centre [1800-180-9999] and requested for demo/installation. The docket no was RNA101216018936 and I were assured to get

service within 72 hrs. No body came within next 72 hours, so on 21st Dec again I called and this time they assured me to provide service within 48 hrs.

But, no body came within the specified date, so on 23rd Dec I called at 13.20 hrs.

The customer care executive assured me to get status report within 4 hrs, but no one called me or visited me.

On the same day I called at 18.45 hrs and got assurance for service within 24 hrs.

This time they provided a new docket no: RNA101223041351.

Till now I didn’t get any service or call from L.G.

Please do the needful as soon as possible

Thanks and Regards,

Nitish Ranjan Das

Retd. Engineer

South Eastern Railway

9836858971

Bijaya Appt[Ground Floor]

52/8 K.K.Majumder Road

Santoshpur

Kolkata - 700075

West Bengal