Launched the complaint on [email protected] but no response
My Self Arom Agarwal from Allahabad I had purchased Lg Ref (FF)-GL 408YTQG4 (TI) on 29.03.2012 from Mega Electronics (Authorized LG SHOPEE) SL No. 109PRXB010506 (U.E). this is the worst refrigerator I had ever purchased many parts has been broken in just 4-5 months whts the life of the refrigerator the cooling of this refrigerator is very poor all the items get damaged in the fridge.
Previously we have Godrej FF refrigerator it goes for 18 years with no trouble and mainly no parts broken till 18 years and the very good Service of the company too.
The service of LG is also very worst I had launched the complaint on 14.06.2012 by 10.am with mobile no 9838585308 (for ur ref to check) and the complaint get attended 2nd day by 1.30 pm and the service engineer yesterday called me and told me that he will come by 5pm and didn’t came and he reported the customer care that I was not on my mobile that’s why the complaint not get attended that day and one thing he don’t know how to talk to the customer the tone he is using is very high and don’t have any manners to talk to customer no greeting nothing very worst and poor service engineer I ever met.
Utility basket had broken and came out as I told him to fix the basket he told me this is not of this fridge may be it’s a spare one the company had given.
List of parts got broken.
1. utility basket
2. door locker
3. cool air vent
all the parts just broken in 4-5 months this is the live example of worst quality product.
ur engineer saying door locker can not be changed and I need to change the door and the door will go for denting painting company is not giving the warranty for fiber, rubber, glass wether most of the parts are of fiber and above mentioned all the parts are of fiber if the company is not giving the warranty on fiber then why company uses fiber this is the worst experience from leg that is never expected the worst product and the worst service with the manner less service engineer I will never purchase any of the LG product ever and never suggest any one to go for LG company has loosed not me even many more customers because of this poor product quality and worst service.
This is just to intimate u that ur product is so worst that’s it.
Not satisfied with this refrigerator so replace the same with the new one 3-4 part get broken in 4-5 months the after warranty what will get left in the refrigerator.
Get in touch asap otherwise I had to take any strict actions against this worst product and service.
Name: Aro Agarwal
Address : 121/78 tula ram bag, Allahabad
M : 91 9838585308
Engineer name: nitin
M No : 91 9838107320
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