Attention
Amitabh Tiwari/Salil Kapoor
Head, Marketing, LG India
Ever since I have bought this Aircon from EZONE, Rngr, Bangalore (3.4.140462368) I continue to be harassed by LG which seems to be excelling at shoddy service.
The Aircon was shoddily installed, no one turned up for Demonstration.
Your service engineers argue and are unfriendly.
The engineer who installed the unit gives false assurance and blatantly lies.
To add to these issues, the Aircon failed and the issue was reported.
Your service engineer turned up without the full kit, analysed the issue as a case of NO refrigerant GAS in the system, REFUSED to provide a service report and promised that he would turn up the next day to fill gas.
No one turned up…I had to call your service engineer –another person turned up –Ramesh and analyzed and confirmed that perhaps there is NO LEAK but may be a case of a rare unit with LOW GAS filled during manufacture???
With great difficulty, He filled a service report which DOES NOT HAVE ANY NUMBER, he does not have a copy, he has scribbled a AN20R1 in a corner with a report NO GAS.
This is a confirmation of a complete DEVIATION from a standard customer support process
The gas was subsequently filled up the next day on 2.5.2010.
I have issues once again and the Aircon has FAILED once again yesterday.
Does LG have no QC checks and allow a dispatch with low gas filled?
Why should a new A/c have these kind of issues?
Does Ezone procure third or second hand A/c’s from LG to sell it a lower price?
The matter needs to be investigated.
LG cannot be producing large numbers of their products with NO CONTROL over its processes and turning out poor quality products.
HOW CAN A A? C FAIL WITHIN A MONTH?
Sunil Rao
919886062303
[email protected]
0 comments