We bought LG Front loading Direct DRIVE Washing m/c (model no: F1256NDP) 6Kkgs on 15th May.
Since then it has been giving operational problems to us... till date!!
I would like to give details of the LG's person's visit for servicing / problem solving...
Sr. No Date Complaint No.
1 10.7.10 C1071002699
2 28.7.10 C1072904149
3 12.1.11 110112035011
4 2.4.11 RNA 110402004312
5 18.7.11 RNA 110718097761
6 5.12.11 RNA 111205009949
7 13.2.11 RNA 120213044175
8 April PCB Problem
LG's Answer to my correspondence is as follows..."As per the terms of warranty, we have repaired the product and the same is satisfactorily working as confirmed by you. However we cannot replace the product since there is no such manufacturing defect in the product, you are already using the machine from one and half years."
This shows that the m/c has failed on 8 occasions since it's purchase for technical reasons. But our position is clear that the product which has failed in 2 years of its production is defective and hence should be replaced. I am fed up of everytime calling LG person and lodging a complaint; in addition to taking trouble of washing clothes by hand.
I now request you to help me fight LG in replacing this m/c. at the earliest and issue me a new one,
As u know that LG is registered as a CONVERGENCE brand.
Devendra Wadnerkar
9223269343
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