I had purchased a LG1.5 ton split AC June. In the last two weeks, the split AC has been malfunctioning with the compressor not switching on at all times, and hence AC not cooling the bedroom. I had registered service requests with LG customer care (1800 180 9999) on 10th, 11th, 12th, 16th and 17th May. Every time I was promised a call back within 24 hours. No one bothered to call back. When i tried to speak to a senior person in the call center, I was promised a call back within 3 hours. That too has not happened. Even worse, i was told the supervisor may come at 10 am, 11am or 12 noon... What kind of office is that???
I think I am now stuck having purchased LG and have to live with its poor service lifelong. If any of you guys are planning to buy an LG product, think twice before you do.
I am in no mood buy another LG product again. If any of LG's representative would like to contact me, they can do so at [email protected]
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