I placed a call on 14/04 for my window A/C servicing (Under Valid AMC). LG representative inspected the A/C on 17/4 and informed that A/C will be picked for servicing in next 2/3 day. As A/C was not picked up even after one month I placed a second call on 21/05 and same service representative inspected the A/C and informed it will be picked up by next 2days max. on 25/05 LG representative picked up this A/C but till date this A/C was not returned back and no update from LG.
This is very unfortunate and unacceptable that a company like LG took more than 45days fix the issue of a window A/C (LG's own Product)? Not sure how LG using “ Happy Living Plan” slogan?
If LG is not able to provide service why they collecting money against AMC.
They should refund the amount collected toward AMC & should return the A/C immediately so that I can get it repaired
by some local A/C repair centre.
Asish Sarkar
919899438806
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