This is regarding complaint for Split AC 1.5 ton. I had purchased 2 units of split ACs 1.5 ton each of model no. LSA5NW5VF1 in end of May'09. The sl nos of these units are
1) 905NLPQ000296
2) 905NLHV000297
Out of above two units one unit of sl no. 297 has not been functioning properly from the day one. Initially it was having the problem of water seepage from the indoor unit which was due to improper installation of the unit and same was rectified by re-installation.
Later on it started giving problem of throwing water droplets with air. Initially it was told that the reason for that was dust accumulation on cooling coil and the same was cleaned repeatedly. With that the service attendants and the company professionals pulled on till the warranty period was going to expire. Only after I took a strong view on that and brought to the task, the senior service engineer attended the problem & it was assessed in cooling coil. The same was replaced in Aug'2010 after a period of more than 2 months. After replacement of cooling coil the unit was tested for 2-3 hrs and seemed O.K. After that we didn't use the AC because of pleasant weather.
Now during this season when we started the unit on 9th April we found that there was no cooling at all and accordingly lodged a complaint on 10th April'11 (Complaint no. RNA110410011584). After continuous persuasion with call centre a service personnel visited after a day. He checked the unit and assessed gas leakage problem and told me that as he is not from Gas charging party, he does not have all tool & tackles and the gas charging party would visit the same day. I was also told to pay Rs 1800/- for gas charging.
I continued to follow up with all starting from call centre to Mr Shailendra (mob no. 8003093957) Ms Chandrika Bala (Mob No. 9828593925) which were provided to me by call centre personnel. Later I was given the mobile no. of Mr Ajayan (9828593915) by Ms Bala. I never bothered to take up my call at all.
One day while following up my complain I was told that my complaint had been cancelled without stating any reason. Again I lodged a complaint (No. RNA 110511053640) and I was also told to pursue with service centre. This time my luck favoured and Mr Ajayan took my call on 11th May'11. I was promised by Mr Aijayan that the problem would be resolved the same day, i.e. 11th May'11, but all in vain.
Somehow I got the mobile no. of the Branch Manager Mr Ashish Nanda (mob no. 9828617000) and by talk it seemed that my problem would be sorted out immediately. But again I am disappointed as no one either turned up nor called.
The unit had inherent problem right from the beginning and would have been replaced at the very first instance, but the local office at Jaipur and service provider pulled on with repairs and passed the whole warranty period. In last the cooling coil was changed but the problem still persists.
In view of the above now when I am asking for the replacement, I have been told by them that I will have to bear the cost of depriciation to the tune of 45% on my purchase price and the new unit will be provided to me at the present market price. This is open cheating and I am being penalized in the form of depriciation cost for replacement and loss due to increase in prices. As my unit had problem right from the beginning and It never gave its rated performance/result for which I had spent my hard earned money, my unit be replaced unconditionally.
Till this incident I was having a very good impression of LG and had recently purchased 2 more units of window ACs for my Delhi home. I had been recommending others too, but now after this experience I am very disappointed with the services of LG. I had never expected that the LG has the policy of sell & forget.
Sanjay Sharma
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