Dear Director,
LG india,
I have purchased a LCD TV in Dec of LG and within four years I have realized what a poor quality product I have purchased.
At the time of installation only when enquired the problem of volume with the installation engineer, he told us the problem of cable operator and not TV. Since then there is some or other problems came in the TV.
Now after four years TV has now following problems.
1. Left speaker of the TV is faulty.
2. Patches on the screen
3. Power board not working
4. Panel (logic board) got malfunctionig.
With all these things together in the TV i simply can say what a poor quality product LG is. This is the first time i have taken LG product in life otherwise i have samsung fridge, TV, washing machine but i never had a problem in last 10 years. I did a mistake to try once LG.
On the above i have registered my complaint to LG customer care on 20th September, the person name Mr. shyam called me and queried about my problem. I told him to come at my home in evening but the person told me that he will not cater the calls in evening because the person who looks the evening calls of my area has not come. However, i called him to come in afternoon and asked my wife to stay at home till he comes.
He came and found some part issue, so he told us that he will come again with that part and check for the exact cause. When asked that he will come tomorrow, he replied very uninterestingly that it will depend on the part availability at the company. his words were "main kya kar sakta hun, company mein part hota hi nai hai".
Next day his mobile was switched off, when called next day he was waiting for the part. On friday he came with the part and when he checked he found that the part he brought for testing was defective. and his words were "company mein agar aisa milta hai to hum log kya kare".
And now i am trying him, call centre but of no use, he says part milega company se tabhi he will come.
So from past one week i am waiting for the right part to come, and please help me to get the problem rectified.
regards
abhishek sukhwal
9004698180
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