I had this problem in my Microwave on 21 July. I was as usual cooking rice in it and only 1.5 mins was left for cooking. Suddenly I heard a blastlike sound. When I came to the kitchen, there was nothing I could notice with naked eye and the glass plate was moving as such and the inside light also was ok. Still then, I switched it off. I again switched it on and within 8 sec, dense smoke came out of the Microwave.
I lodged complaint no. RNA110722091474 with LG customer care on 22 July. On 23 July, the Service Engineer came to my place for the first time for inspection. He opened the microwave with his screwdriver (the only thing he brought along with), smelled few parts and declared that the PCB and Magnetron needs to be replaced.
On 28 July, he made his second visit. As suggested, he brought the so called new PCB and Magnetron (that I personally don’t think were brand new, they were not even packed at all). He replaced the old parts with new ones. Then he switched on the Microwave and run it twice for 15 seconds each time but the heating was not there. The third time, when he switched it on, the same smoke that I noticed at the beginning was there and it was coming out of the transformer. I think that day too when I was cooking rice, the smoke came out from the transformer only. So, I was pretty sure that the transformer may need replacement. To my knowledge, the problem never exists with the PCB and Magnetron, it was all along with the transformer. So, in the second visit, he concluded that three parts needs to be replaced and remember, he did this all by smelling the parts.
In the third visit on 29 July, he came with the new transformer. He replaced the old transformer with the new ones. He switched the microwave on, but it didn’t work. Actually, the wire of the transformer got stuck in the fan and the fan was unable to move. He then removed the wire and the again switched it on but the fan that was perfectly fine in the last two visits was not working now. He then did it again- he took out the capacitor, a part of which he broke when he was taking it out and he smelled it and said the capacitor also needs to be replaced.
And every time he just came with a screwdriver, he could have at least tested the capacitor with multimeter or something. If so much smoke has come out of the microwave, every damn part of the microwave will have that burning smell and if a technical person does not know how to check whether part is working or not, then who will. But that day, he said that may be the old PCB is okay and we can again fit it and check in the next visit. The reason he stated for that was the old and new PCB look alike. Can u believe this? That’s what that Engineer (that’s what he calls himself) said. He said he will come on 30 July and will set things finally right.
Next day, I got a call from that Engineer that he will take my microwave to his works and set it right. In view of all above, how could I trust them? I was reluctant to do so. If after a day or two, he returns my Microwave with every damn technical part (only four in this case) replaced, what can I do then?
So I called Ms. Ankita Desai, Branch CCO on 30 July and explained everything. She didn’t assure me anything and just forwarded my call to some guy from Sai Services. I told him everything and he said that according to his experience, the problem is in the wiring and he said that he wants me to send the microwave to them. As Ankita Desai intervened in the matter, I agreed to send it over to them. After that, same day I sent it over to them. And I don’t know what the problem with the numbers of Sai Services is, none of them are working. The operator says it doesn’t exist or switched off even in the office timings.
On 01 Aug, what I feared became reality. After I handed over my microwave to logistics, I didn’t get a single call from Service people and after two days, the logistics came to my place without even informing me and handed over my microwave that was operating now. I only, called the Service engineer on receipt and he told that he has replaced all four- PCB, Magnetron, Transformer and Capacitor. That was most disappointing. They didn’t even ask and tell me the anticipated cost before replacing the spares.
I don’t trust them and I feel cheated. I won’t make any payment unless I am satisfied with the service. Please intervene and do the needful. Are LG equipments so unsafe that all the parts got busted at once?
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