Hi,
I purchased a LG Mobile hanset Model no LG GX-500 in Dec after some time it start problem in its, Touch it gets hanged, sometime switchedd off automatically. I went to service center many times but they always said it is the problem of software and we are updating the sofware . problem goes away for few hour but again start. Now again i went ot LG Service center Located at Rajnager Ghazaiabad UP.. they informed that the PCB of this mobile need to change I asked them I am facing this problem since I have purchased this and now you are informing me that this the porblem. I asked them that this is not good that you informing me this fault after expiery of warranty. You should have already informed me..
On this their Manager of Service center named Ashish abused me and try to hit me. I became shocked. and feel so fear that I could not understant what should i do.
Finally I gave my handset to him and they informed that this need to change PCB to get prepared and cost would be 1268/- I asked check it first and call me before canging it. But they changed without informing me as I am running short of money. so I asked not change the PCB of handset.
Now My handset is totally dead and it is not working getting switched off touch is not working. now it is in very bad condition then earlier.. please help me what can do in this case.
This is the fault at the Service centre Technician and they should be penalized for this but they are penalizing me (Customer).
Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level..
I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.
Ankit Tyagi
contact no 9210006410
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