To,
Uttarakhand State Consumer Disputes Redressal Commission,
2nd Floor, F.T.C. Building, District Court Compound,
DEHRADUN – 248 001
Dear Sir,
I would like to inform you that in last August dated 17-08, I have purchased LG Double Door Refrigerator Model no: 278VE-5. After 9 months dated 09 June the cooling problem occurred in it. I had contacted to service center and the problem has been resolved. Then again the same problem occurred on 13 June and once again it has been resolved, but after 10 days means yesterday I found that the cooling is no more in my refrigerator, this is the most difficult problem for me that what is going on?
Yesterday night I have complained LG service center and ask them for immediate response. I must say that this is ridiculous for us to handle this situation. Within 20 days the same problem occurred for 3 times. Right now refrigerator is in warranty and after warranty as expire on 16-08, How I will go to handle this problem and i have to pay for every visit to your engineer. This complaint is highly untolerable and unbearable. The Compliant Nos are as follows with their specific dates:
09 June: RNA 120613018173
13 June: RNA 120613018173
24 June: RNA 120624055485
So, I have asked the LG Service to replace the refrigerator, but they told me that there is no replacement of it and not possible. I want to tell you that once the electronic appliance will be in problem then there is not guarantee for that in long term basis. So I want to change this appliance under warranty. Kindly help me and please solve this matter and if possible please change my refrigerator and instead of double door, kindly exchange this with single door refrigerator, which would be more easy for me and convenient to go ahead with LG company.
Amreen Naqvi
9897274792
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