Dear Sir
I will like to bring to your notice the mental agony and harassment caused by local LG dealer, Service centre and LG office at Ranchi.
I have purchased A Split AC - 5 star (Model No. LSA5AB5VT1)) from Kamalia Sales, Ranchi (Contact No. 0651-2331525). He supplied with 3 parts Indoor Unit, Outdoor Unit and Installation kit (5 star).
The service engineers from LG service centre came to install the AC on April 6 at 1000 hrs. They struggled to install it (I stay in 2nd floor). After struggling for 5 hrs at 1500 hrs, they failed in their attempt and a broke a part of the Indoor Unit. Under instruction from the service centre, they tried to weld the original part. I stopped them from doing so. In the meantime, due their struggle, the installation kit was damaged. So I requested the dealer to send another set of Indoor Unit and installation Kit (5 star).
The next day on April 7, the dealer sent an indoor unit and installation kit (2/3 star). Another set of service engineers came to install it. But they were unable as the installation kit was not of 5 star. The dealer told me to contact service centre, who promised to send installation kit of 5 star. The service centre purchased pipe from market and sent them as Genuine LG installation Kit, which I refused to accept. The seal of installation kit was tempered with (it is mentioned Please do not accept the kit, if seal is broken). The service engineers left without installing the AC.
The dealer promised to supply the installation kit (5 star) by April 12. When the dealer failed to supply, I contacted the LG Office (Mr Ujjwal) on the same day i.e. April 12, who promised to supply the kit by April 15.
But till today (April 17) the kit has not been supplied and installation is incomplete. My family is suffering.
In the meantime I lodged complaint on the toll free number (1800-1800-9999). I was given complaint numbers (C1041238264 and C1051407977). Unfortunately both the complaints have been closed without being redressed. I think your complaint redressal system is not customer-friendly.
I would again like to mention that the service engineers are supposed to seal the hole, they create for installation (it is mentioned in your brochure), But, when requested they are refusing to do so.
Now I have no option, but to refund the AC at the earliest and get by money back
For me, LG stands for Life is NOT Good (instead of Life is Good)
I hope you will look into the matter and contact me at the earliest
with regards,
(Sidhartha Sekhar Das)
A-42, SAIL Satellite Township
Ranchi-834004
9798510251
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