I purchased an LG Top loading Washing Machine on 12.06.2011 from the LG showroom at K.S.Rao Road, Mangalore, along with an LCD TV. I was told that the items would be delivered the next day at 5.00 p.m. to suit our requirement. I had also specifically told them to send an extra length of Water Hose (2 mtrs), repeatedly asking them whether they could provide it and recieving the confirmation regarding the availability. I was told that the Machine would be installed by LG PERSONNEL WITHIN 24 HOURS. However, even at 7.45 p.m. the next day the items purchased were not delivered. Only after my calling up repeatedly and finally telling them to give me back the money, did they deliver the two items at 8.30 p.m.
I was then told that the LG service personnel would come to instal the washing machine the next day by 10.30 a.m. Next day there was no sign of them. I called up several times and recieved some reply or the other and I was told that they would come to instal the Washing machine by 1.00 p.m. At 1.30 p.m. when they did not turn up, n I called up and they said that they did not have the Water hose in stock. I had to repeatedly follow up till 8.30 p.m. in the evening to get them to come to my house and install the machine, along with the extra length of hose, which they could finally manage to get, on the threat of returning the Washing Machine.
If this is the initial experience, I shudder to think of the response for any service call that I may have to make at a later date. On trying to contact their call centre, I was taken for a digital ride, with nobody attending the call at their end.
Wake up LG, since Life is definitely not Good.
0 comments