RO was purchased last year and in less than a year it has broken down many times. we have asked service engineer to rectify it but no action and all we get is complaint no. We bought this Kent RO on 22nd Nov last year.
In less than a year we have had a breakdown of this RO many times. We were given to understand by your sales team that Kent provides the best ROs but after getting such shoddy product, which has broken down within the warranty period and extremely poor after sales service, we regret our decision to buy your product.
We have spoken to Mahendar (Service Manager) at Gurgaon center many times but apart from giving us false assurances, and asking us to speak to the Dharmender (Technician) directly, no action has been taken.
We have tried Mr. Bhardwaj’s-(Service Head) no also but he never picks up the phone.
Dharmender (Technician) visited the premises couple of times and all he says is due to water pressure the machine leaks. We have got that resolved. Infact, during his last visit he did not install the candle properly and as a result we are unable to use the RO since then. We did ask him to fix that but he never turned up even after confirming that he will visit in the afternoon of 29th & 30th May to fix it.
We are disappointed with the callous attitude of Kent employees towards customers, this can be gauged from the fact that we have not been able to use the RO since 23rd May and are getting bottled water since then.
We did lodge a complaint and had requested customer care to resolve this and all we get is complaint no’s - 100729454.
As the machine is under warranty, we would like to get it replaced, or else, please refund our money.
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