To,
The Head,
Service Department
L.G. Electronics
Greater Noida, UP
Sub: Unscrupulous elements in LG after sales service network
Dear Sir,
I would like to bring to you kind notice the following facts :
1. Our washing machine make LG (Tromm) went out of order. Please note that it is out of service warranty.
2. We made a complaint through your call center toll free no. 1 800 180 99 99 on Sunday 8th Jan 08:50 AM. The person attended the call given us the complaint no. RNA-120108005190 and assured for early rectification.
3. We again reminded your call center on Monday 9th Jan when no one turned up.
4. On 11th Jan a person from your authorized service center (as told by him) A-One Services, 56, Double Rd, Indira Nagar, Bangalore – 560038 attended the complain of washing machine. After checking he informed that drain Motor/pump of machine has gone out of order. He told us that he will come next day with Drain motor after taking spare from service center stores.
5. Accordingly the same person come on Thursday, 12th Jan and replaced the Drain motor / pump. He charged us Rs 1540/- as cost of Drain motor and Rs 386 as service charges vide bill no 107 dated 12/01. He then informed us that machines is ready and can be operated. And he left our premises.
6. When we operated the washing machines we found unusual loud sound when water got drained.
7. Then we again lodged the complaint through your call center on Thursday 12th Jan (same day) regarding the unusual sound of newly replaced Drain motor vide complaint no. RNA 120112065620 dated 12th Jan.
8. On Friday 13th Jan another technician came and noted the unusual sound. But after checking the bill he informed that the before said person was not from LG Service Center.
9. After taking the telephone no. of local service center we reported the matter to Mr. Shareef. Tel no. 09730083501. And he assured us to investigate the matter but not committed to replace the Drain motor. He perhaps need the permission of seniors.
10. In light of above events it appears the same illegal service centers are operating in Bangalore with the connivance of your call center for cheating the customers and spoil name of your esteem organization. As we tried the tel no. given on the bill (landline as well as mobile) in presence of your technician. But all are found out of order.
You are therefore requested to investigate the whole matter in details how the call center has forwarded the complaint to said service center to attend the job. Perhaps the person generated complaint no. RNA-120108005190 at your call center has forwarded the complaint ti said service center. Or may be the technician whom this call got assigned from service center have passed the information to fake person misrepresenting LG. Please do investigation to find real person behind the racket. We further request your legal service center over here to replace the Drain motor free of charge and investigate matter in details to avoid cheating of other customers and daming repute of LG.
Hoping an early action in this regard. I will appreciate if you respond to this mail for acknowledgement.
Thanks,
Xhipra Tyagi
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