LG COMPLAINT NO 110816031820 dated 16-08-11, BILL NO 5788 22-08-11.
I had registered a service request/complaint with LG service center on 16-08-11 for the problem in washing machine and for servicing of the same. the issue in the machine is dryer not working. 0n 17th one of LG engr visited by house and checked the machine. he had confirmed that the clutch assly has to be changed and machine will be picked up by the service center next day. But to our surprise till 21-08-11 no one from the LG came to pick the machine even after several calls were made by me to your call centre, to the local service center and to other service manager in LG. I spoke to mr Ghanshyam, Noor, Biswajeet, Diwan, Deepak and mr Pawan on 21st for at-least one hour contineously and finally the machine was taken by the Noida service center on 21st evening. Finally the machine was returned to me on 22nd afternoon without solving the problem reported by me but with a bill for replacement of clutch assly for rs 2400. when we started the machine we found the clothes were not drying and the machine was making noise like a tractor. My wife called the service center and told them the problem, i called them atlest 5 times afterwards yesterday but no one turned up to see the issue. I am now in a status without any solution for the issue. Can some one from LG get back to me if they have any seriousness of their service???
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