To
The General Manager - LG
I have an AMC of 3 years for my LG window ACs. This is to inform that I had called up LG customer service and booked for servicing of my window AC vide complaint # RNA 110321018995. The technician came and took the AC saying that the gas has leaked. Subsequently, I filed a complaint again with LG customer care on 21 March to follow up when I was asked to contact Servotech (LG's authorized servicing agent).
I was informed that the cooling coil needs to be replaced and as it is not in stock, it will take a couple of days. Since then I have been regularly calling the service centre, LG customer care and servicing In-charge in Ghaziabad but every time I am promised that the part (coil) is yet to be received and it will come in 2 days time.
It is more than 20 days that we are without AC and my family is finding it difficult to spend the days and nights without AC.
This is really a shoddy and pathetic after-sales service provided by LG and it is surprising that a regular spare part like cooling coil is not in stocks.
By this message, I wish to come across to other potential buyers to be cautious of buying LG products. Their after-sales service is atrocious and it is a liability to possess a LG product.
LG - Life is NOT good with your products.
PS: persons contacted
Senior Customer Service supervisor LG - 9811354152
Servotech Noida numbers - Rahul - 9711124333 and 9582777264
Service In-charge Ghaziabad - Mr. Ram - 98733397
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