Dear consumer protection forums
we had puchased a telephone online from 99labels.com vide order no 99273984 and we recieved defective product .we complined to them on the 2nd day on telehone and later vide emails (copies enclosed)
we have been cheated by 99labels .com They have refused to replace the defective substandard product
we feel this is their Modus operendi OF CHEATING CONSUMERS
please take suitable action & ban this online portal for cheating consumers
regarda
RS VIJAN
MOBILE NO 9820293790
&&&- Forwarded message &&&-
From: Support
Date: Tue, Mar 20 at 3:00 PM
Subject: COMP: Dispatched item - Piece replacement against order no 99273984.
To: Rajinder Vijan
Dear Rajinder,
We apologize for the inconvenience caused to you.
This e-mail is in reference to the order number 99273984.
As per the return is concerned, it is clearly mentioned on our Terms and
conditions that a complain needs to be registered within 3 days of receiving
the order by sending a mail at [email protected].
Hence, we cannot entertain your complain.
For further queries, kindly contact our escalation desk -
[email protected]
For further queries, feel free to write back.
Assuring you to provide the best services!!
Regards
Ruth Moni
Team99
Toll free no: 1800-103-1199 | 011-4759999
Web : 99labels.com E-mail: [email protected]
&--Original Message&--
From: Rajinder Vijan [mailto: rs.vi [email protected]]
Sent: Tuesday, March 20 10:26 AM
To: Support
Subject: Re: COM: Dispatched item - Piece replacement against order no
99273984.
DEAR MR JHA
I AM SUPRISED AT YOUR REPLY.WE HAD INFORMED YOUR TEAM ON THE SECOND
DAY EVEN THOUGH WE WERE NOT AWARE OF YOUR CHEATING CUSTOMERS POLICY.
PLEASE NOTE YOU HAVE SUPPLIED A DEFECTIVE PRODUCT &YOUR COMPANY CANNOT
GET AWAY BY CHEATING & SWINDLING CUSTOMERS.
I WILL NOW HAVE TO INFORM MEDIA & CONSUMER FOROUM TO BAN UNSCRUPLOUS
ONLINE CHEATING PORTALS.
RS.VIJAN
On Mon, Mar 19 at 6:15 PM, Support wrote:
> Dear Rajinder,
>
> Thank you for writing to us.
>
> This e-mail is in reference to the order number 99273984.
>
> We value the importance of your concern and we are here to assist you.
>
> Kindly note that in order to consider a complaint we need to know the
> concern within 3 days of receiving the consignment.
>
> We would like to inform you that as per the order status we have dispatch
> the product on 7th March and the same product has been delivered on 10th
> March.
>
> Since the concern was addressed late from your end we fail to address your
> complaint further.
>
> Request to understand the nature of the business and provide us an
> opportunity to serve you.
>
> Incase of further assistance contact our customer care.
>
> Regards
> Dineshwar Jha
> Team99
>
> Toll free: 1800-103-1199|C.Care: 011-47569999|Office: 011-40623891
> web: www.99labels.com
> email: [email protected] Address: F- 213 E/2 Third Floor, Lado Sarai,
> New Delhi 29, India
>
>
>
> &--Original Message&--
> From: Rajinder Vijan [mailto: rs.vi [email protected]]
> Sent: Monday, March 19 10:27 AM
> To: Support
> Cc: geetvijan
> Subject: Re: Despatched item - Piece replacement.
>
> DEAR SUPPORT SERVICES
>
> PLEASE REFER TO MAIL SENT BY Ms GEET WE FEEL CHEATED BY 99LABELS
> .COM.WE ARE NOT SURE IT IS REGULAR MODUS OPERENDI OF SUPPLYING
> SUBSTANDARD PRODUCTS & THEN UNDER THE GARB OF POLICY OF THREE DAYS
> COMPLAINT REDRESSAL PERIOD REJECT THE COMPLAINT WITHOUT EVEN HAVING
> CHECKED AT YOUR END THAT COMPLAINT WAS MADE ON THE SECOND DAY BY
> TELEPHONE. AS YOUR INTENTIONS ARE DUBIOS
> WE FEEL YOU NEED TO REPLACE OR REFUND AS
>
> 1DEFECTIVE PRODUCT SUPPLY IS NOT ACCEPTABLE AS AMOUNTS TO MISLEADING &
> CHEATING CONSUMERS WE WILL NO OTHER OPTION THAN TO FILE COMPLAINT TO
> CONSUMER FOROUM.
>
> 2 POLICY OF REDRESSAL NOT INFORMED IF INFORMED
> DOES NOT ALLOW YOU TO GET AWAY SCOT FREE BY CHEATING & SWINDLING
> CONSUMERS BY SUPPLYING DEFECTIVE PRODUCT
>
> PLEASE LET US HAVE REPLACEMENT OF THE PRODUCT OR REFUND
>
>
> RS.VIJAN
> 9820293790
>
> On Fri, Mar 16 at 10:08 AM, geet vijan wrote:
>> Dear Support Team,
>>
>> I have ordered a Telephone from your website, however the same has
>> some issues in terms of the sound. We have spoken to you already and
>> were asked to mail you.
>>
>> We are not interested in a refund. Hence please let us know when can
>> you arrange for the replacement piece. The order details are mentioned
>> below:
>>
>> Order number 99273984
>> delivary - 10th March
>> Despatch order number - AWB43865174640
>>
>> --
>> Geet
>> 9820365558
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