Sir,
hi, myself mukesh shriwastava r/o. yavatmal. my complaint is that i had purchased mobile phone MICROMAX CUBE X550 (imei no. 910544902882477, 910544902882485) in rs. 4100/- on dtd 28th feb from Balaji Electronics & Mobile Accessories, Datta Chowk Yavatmal. Afetr used it 2 to 3 days i came to know that the mobile has no battery backup more than half day, thats why i told this problem to the shopkeeper on dtd. 6th March and shopkeeper told me to go in MICROMAX SERVICE CENTRE (MEERA COMMUNICATION). When i went at this service centre the owner told me give mobile phone in his possesion for one day for checking, thats why i had given it to him on dtd. 8th march when i asked him for receipt he told me that we will issue u D.O. for replacement thats why i will not giving u job card. and after one day on 9th march when i go there (in service centre) he told me to submit all the mobile accesories for checking thats why i submitted all accesories to them on same day. then after two days when i go there he told me that thare is a strike of micromax company so u have to wait whenever it closed. so he taken mobile phone in his possesion 9 to 10 days and on dated 19 th march he given me mobile phone and said that go to the shopkeeper he will issuing u D.O for replacemnet. then on dtd. 20th march i will go there to the shopkeeper about the replacement said by service centre owner, then he taken mobile phone in his possesion and said that come after 10 days we will replace it. and after 10 when i go there he given me same mobile phone and told that there is no need to replace it i solve the problem. so i take the mobile phone from shopkeeper on dtd. 31 march. but after that day when i used it i came to know that he does not done anything just giving me mobile phone in same condition thaen i contacted micromax customer care and customer care person given me complaint no. mmx20419123 and told me that go to the shopkeeper and call us from there then same day i will go there then the shopkeeper told me to go to the service centre he will replace the battery i will talk to him. same day i had gone there and then the service centre owner told me that there is no need to change the battery because the some plate of mobile phone has damege of that mobile and he also talk to the shopkeepr and said that D.O. APPLICABLE to this mobile phone so plz replace it. and the again on dtd. 7th march i give this mobile phone for replacement to the shopkeeprand he also assure me that we will replace it, but still last day he has not replace it, and when today i go there he said that we will not replace it but we will changing the plate so come next week. here i m suffering from last one month for that mobile phone. so plese help me to solve that problem. for that always be thankfull to you. plz take some necessary action that shopkeeper and micromax company. plz.
thanking you.
yours,
mukesh shriwastava
yavatmal (maharashtra)
mob. no. 09270070063
id. [email protected]
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