Micromax mobile
Replacement of Mobile under warranty

Dear Sir,

I (K. Srinivasulu) have purchased Micromax X360 mobile with IMEI No. 910002564869852 from M/s Mobile Gallery, Tenali (Mobile # 99894 04094) on 13 April. Due to mal-functioning, I have approached Service Centre, M/s Divya Communications, Vijayawada for repairing and they have issued DOA Certificate No. 70126 dated 10 August for replacement of new mobile set.

According to the instructions of Vijayawada Service Centre, I approached Mobile Gallery, Tenali for replacement under warranty. But, to my surprise, on constant pursuance, the distributor, Mr. Nazeer of Vijayawada (Mobile No. 099664 61628) had collected the documents from M/s Mobile Gallery, Tenali on 22nd September i.e.; after around 1½ months from the date of DOA Certificate. Till now, i.e.; on 26th October even after 2 ½ months, the distributor has not been replaced the Mobile in place of damaged one.

In view of the above, I would request your good offices to kindly cause instructions to the concerned to issue the new mobile under warranty at the earliest, for which I shall be thankful to you.

Thanking you,

K. SRINIVASULU

TENALI – 522 201

GUNTUR DISTRICT

ANDHRA PRADESH - INDIA

Mobile # 91 99499 67444