Micromax - Q5C mobile handset
Mobile not working as per userguide, authorised service centre also unable solve the problem

Mobile handset provides facility of Password for security of data in mobile.

but other option of restore factory setting, unable the password setup by consumer, without asking for password.

In userguide it is mentioned that beforre restore factory setup, mobile will ask for password, but mobile which i bought, is not asking password.

Even authorised service centre is unable to solve my problem.

Company's phonebanking / customer care representatives are also not able to solve this problem.

Kindly do the needful, so that I can get new handset replaced, or company should refund mobile cost to me.