I've an incident to share with you, please advise, how do I go about it:
I have a philips DVD player and on Saturday, I'd called up the Philips Service Centre at West Maredpally (Secunderabad) informing that my DVD player is not working and it's in the warranty period.
The answer that I get from the exexutive is that I need to get the DVD player to the service centre. But, I informed the executive that when DVD is in the Warranty period, I'm eligible for a free home service for which the executive tries convincing me that it would be better if I can bring the DVD playerr to the service centre. However, I was adamant and not ready to travel to the service centre, that's when she agrees to send a technician on Monday.
Today, I call up to know the status, the executive makes me talk to the technician and he insist on getting the DVD player to the service station. Again, I had to tell him the same story and then he agrees.
The technician comes home and tells me that the problem is fixed. Where as he did not do any thing. However, I mentioned on the service sheet that he had asked me to sign that I'm not convinced and need to keep this under 3 days observation. After 20 mins, I play a DVD and the message that displays is "No Disc." So I call up the service centre, the executive tells me that since it's just been a short while, please call the technician directly (NO SENSE OF CUSTOMER CARE) and if he is around, he will come and attend immediately. So, I call up the technician and he informs that he is far off from my residence and wants me to take the DVD immediately to the service centre. Now, I call up the service centre again and speak to the executive, and even she wants me to get the DVD player to the Service Centre to ensure that I get better SERVICE.
If Philips cannot deliver what is being commited, I'd suggest you should not mention these services any where.
I'm awaiting a reply from you to know how do I go about it.
Thanks & Regards
Navneeth
[email protected]
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