I am Jagdeep Singh, R/o J- 339 Rishi Nagar, Rani Bagh. I had purchased a Micromax Q5 mobile from M/s. Sahib Telecom, Rani Bagh on 23/04. I was going to purchase a Nokia Made Mobile because I have been using Nokia Mobile for a long time without having any problem. But unfortunately some of my friends recommended me to purchase Micromax Q5 & so I did. But right from that day when I purchased this a third class poor quality mobile & as well as your pathetic service to me, I have been suffering a lot. Right from begining, I am complaining that (1.)Its speaker does not work (the otherside person can’t hear my voice), (2.)It gets off automatically & even gets on automatically. (3.) Its curser ball doesn’t work properly.
I have visited four time for the same complaints at your Micromax service center that was situated in Shiva Market, Pitam Pura & Each time they kept my mobile for minimum seven or eight days. And then after repairing, the same problems occurred after five or six days. Now on Monday I visited your Micromax service center that has been shifted to Patel Nagar. There I found a Genius Customer Service Executive Mr. NITIN hired by you. Now read carefully what he said. I told him the problems then he said to me that the speaker in this mobile is LOCAL & outside fitted. I was shocked to hear him & then I explained my whole experience with Micromax service center right from the day I purchased it to till now. Then he instantly changed his words that the speaker is not local but tere is some water has been spilled in it. What he thought, I am idiot, who is complaining for the same problems from the beginning. Every time I wasted my time. The person you have hired for giving a satisfactory service to customer & spread the business, doesn’t has even a little sense that how to talk or behave with a customer. Now neither I will visit at your center nor recommend any person to purchase MICROMAX products.
Now I am going to share all my experience what I have suffered with THE CONSUMER CELL & I ll claim for its replacement & as well as the whole cost what I have to pay.
REGARDS
JAGDEEP SINGH
9999807117
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