I m Using Sony Ericsson J 105i, Please go through the Workorder Number :- SE10OKH10957, Last time when I HAd Escalated the matter to you guys, Only Mr. Sachin saxena, from SE was every time on his Toes to help me out i can't forget that that time, he was the one and only person, who help me out and i continue to have faith on SE. Last time the Issue got Resolve as S312 was Swapped with SE j105i, no doubt the phone is working fine, no issue with phone, Let me Calrify the issues currently im facing with J 105i
Issue :-
1. The charger Terminal is not working fine.
2. UsB cable dosen't Detect my Phone,
3. The same Issue is with my earphone to.
Now When i reached Sony Office In Sec:- 17-18, Oppsite Airforce Station, Gurgoan, they Didn't Took my hand Set, They told me to Go to RT outsource Offce Once Again as They will change my Charger and well as Data Cable,
May I Ask you why?
Is there is no coordination b/w Sony Ericsson Team. When the head Set was Swapped it was Confirmed that Each and every thingh will remain the same just you have to return the handset, and Now, the Gurgoan, Team is refusing to have the things Settle Down,
One Another Issue is there Where in I Have lost my Bill of Sony Ericsson, which was purchased from Noida Sector 18, Now please Suggest me how Should I proceed ahead With all the thinghs.
Few Question which i want to Ask from Head of Customer Service Of Sony Ericesson and I would be highly Oblige to if any one can revert me on this,
1. This is The Kind Of Customer Support you guys Provide to you customer . and put board out Side every SE service center That We are delght our custmer. I was Comming all the Way from manesar for this issue . is This is way to teart you Customer.
2.Last time Sachin saxena, Who Handelled by Issue, was i think only Person who under stand there customer very well, apart from him no one else can understand wht customer Service Is, Cann't you guys hire guys like Sachin Saxena, in your Industry?
3.If the Team of Gurgoan is true? That my Charger, USB cable & earphone is to be repalced then why the Hell the same Was not replaced when the henad Set Was Replaced.
4. I have lost The Box of S 312 along with the Bill, but I have all the accessories of the same with me., now Please suggest what Should i do, as it is Necessay to have Bill When ever b are going to Service Center, for any repair work.
Let me Remind you customer Service doesn't Mean that to solve Issue, Its all about the way you Handel your customer and what the best you can provide to your customer to retain him in Your n/w, I am too froma Service industry, We have never Treated our Customer like the way Sony Ericsson treats. Or pull out the borad from your Service Centres That you guys are Customer orientated is This is the Way of Customer Orentation, But i really Sorry to say, you guys so have any Service Level for your Customers, Every time, Sony Ericssion wants there customer should Request them for each and every thingh So, i am Requesting SE team, that I am feedup by visiting SE service center Again and again. I would Request you to Please escalate the matter to the top Management, or please let me know the Email id of then so That i can escalate the matter to them. Please Treat The Matter as an Urgent issue, If the Issue is not able to resolve from your End, Pelase let me know the 2nd Level escalation.
Finally now GGN Service Center had taken my Hanset on 26th June But till date not Return my Hanset I have logged Compaint for the same, teh Same Compaint had been closed w/o any consent of mine, as per the CCE they told me that this is There way of working, CCE's are So Rude, they Disconnected my Calls, really a pthatic SERVICE
Thankx
Hemant Raha
Assitant Manager
Bharti Airtel Limited
NOC transmission
Manesar Gutgoan
9818952962
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