I have purchased toaster (4 slice, pop up) approx. 5-6 months back from Morphy richard. I have lost the guarantee card, incidentally my toaster filament wire got broken as bottle opener dropped inside it.
I have registered complaint in Morphy richard (bajaj electricals) call centre on 25th July (complaint no. 382780). After follow up person from service centre visited and taken the toaster to the service centre stating that the service changes will be approx. 350/- and it will take approx. 5-7 days to repair. The toaster was picked on 5th Aug by the person.
After completion of one week when the toaster was not returned, I called up in the Jagdamba service center and they communicated that the toaster is sent to company and it will come next week. I have followed up regularly for 2 months but still no toaster is returned. On 1st Oct I have called once again and also spoken to the person who collected the toaster from my house, they have sent a toaster to my house on 2nd oct. I have seen that toaster was not mine. On the same day I have spoken to the owner of service station (Mr. Deepak) and he communicated that he will send a new toaster. Today is 14th Oct and I have not heard of any body.
In the mean time I have tried calling Morphy richard office in Mumbai and at last able to contact some person (Sneha from Customer center) she told that they will give the matter to Delhi office. I have got a call on 12th Oct from Kapil and he in turn told me to speak to M R Jha. I have not recd any update from Morphy Richard employee.
Now I have taken stand that Morphy should provide a New toaster to me in place of my toaster, this is company's services division fault. they should not have collected the toaster if the spare parts were not available. I have wasted my time and energy to explain the issue every time to the company and no result. For a toaster company has already taken 2.5 months approx.
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