I Purchased a Nokia 1661 handset on 23rd Jan from Faridabad, It was working fine. But 0n 5th February when the phone was kept in on of the bag and when we took it out its screen was not working properly. On 6th Feb i Visited Nokia Care centre ASC: 107_433527 and on checking the phone said that the screen is physically damaged and shall not be covered under warranty, As there was no sign of physical damage and it was not damaged physically so i was not ready to accept this statement but after lot of discussion when they were not ready to listen to this, i agreed to pay for the repair charges as i was not having any other option left with me. Rs. 650 was estimate given to me for repair of this handset. After Keeping phone for two weeks by centre i got call from NOkia care that this phone can not be repaired as there is some problem in the chipset of this phone and they returned the phone to me, and charged e Rs. 50 as service charges. After two weeks of use only my phone has become dump now. My Question is if my phone is under warranty then why it can’t be repaired if there is problem with this model and it can not be repaired then why this information is not give to customer when they buy these phones that this model is like chinese phones which are like use and throw. I shall request you to please either get my handset repaired or provide me a replacement phone. I am ready to bear the cost of the screen which is as per you is physically damaged.
Phone Details:
Model NO 1661
Product Code:0573014
EMEI NO: 358274038081336
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