I bought Nokia 2700 C mobile phone and after 2 months of usage it used to get atomatically swiched off. I gave the mobile for servicing in Nokia Care center located in Madhapur, Hyderabad. They told its software installation problem and they will repair it in 2 days. Also it covrs under warantee. They deliverred it in 2 days. When I went back home and charged the mobile the same problem repeted.
I went back to same Care Center and reported the problem. They told me that they will repair it again. They delivered it to me in 2 days again the same problem repeated. I also found that they returned the mobile with old back-door. As I have to travell to my natice, I went to the Customer Care 15 days later. They verified the mobile and told that it doen't cover the warrantee now as it's hardware distroyed inside. As only that cusomer care center persons repaired the mobile couple times they must know what went wrong. But they refused to take the responsibility and now asking me to pay the repair charges.
As a authorized Nokia showroom we trust the people over there and give it for service. But now they have not repaired my mobile properly and also saying that it dosn't cover the warantee even its long way under 1 year. I wonder the how the consumers like me will get the justice.
0 comments