Worst service ever faced from any electronis company. Story began when i bought a microwave oven 2 days before diwali. i gift it to my sister. well demo was given by company. next day oven was dead. now real part starts. calls were made to mechanic who gave demo. he did not come few days. i asked ma bro in law to call service centre toll free. he did. toll free people gave delhi office number. delhi office persons gave hissar office number. hissar people again gave same mechanic number. it proves earth is round. well he came anyhow. and now brave mehanics of panasonic. person took out fuse that save oven from over heating etc. and took out one wire from his bag. started making it direct. now ma relatives asked him not to do it. he went away. since then i am calling whole universe but oven is still dead. and new year is coming. may be panasonic service centre ppl are waiting and watch till warranty period expires. or may be it works with sunlight. so they are waiting for summer to come so that we can cook food by putting oven in sun light. now this oven is worth jokes and pranks in our family. best part is that if i call chennai service cenre, they knoe me, service head for all india know me, area incharge know about my oven. so u can say that whole panasonic home appliances service department is getting salary for ma oven. if they will reapir it then there is no work for them to do. hence i have decided to buy another company oven and send ma sister. may be this oven can be used in lohri as a replacement of burning material. Also it would help panasonic get some media coverage.
Even panasonic all india service head says our mechanic was doing right thing by making it direct but u asked him not to do it. wow. why not panasonic such an intelligent brain to R & D department who can save their money by removing such unusable parts like safety fuses from oven.
I would love to get comments. when i asked company to provide somebody senior than delhi officer. reply was he is all in all. whatever he did is right. there is no one above him.
it was interesting google shows CEO of company is Mr. Daizo Ito.
M on search will be thankful if somebody tells me how to get higher officials
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