Dear sir,
I am Amit kumar, r/o G-79, dakshinpuri new delhi. I have purchased a nokia handset of model name:2700 classic having IMEI NO':- 356946033696513 on 10th sep 2009. my cellphone is in warranty period, as company used to give a 1 year warranty.
My handset had a problem of self swicth off and keypad was not working, so i used to go at nokia care center at tara apartment (near kalkaji) new delhi. They kept my handset for one day for repairing and returned it to next day. After using just 1 or 2 hour the same problem was repeated, then they send my handset to the company. The company returned my handset after 10 days. But the problem was not solved. Then it was again sent to the company for 10 days. Still there was same problem in my handset. then the mechanic of same nokia care center repaired my handset and toold me that it was O.K..
But still the problem was not solved. when i went back to them then they told me that my handset was tampered and we couldn't accept your handset in warranty period. I talked to the costumer care executive and complaint about this. They refused first but after requesting they suggest me to submit the handset to nokia care center and they again sent it to the company. After 15 days my handset came back from company. The handset was then working properly. But after a week, it had same problem. then i talked to the manager of that center. They told me to try one moere time, it might be possible that the company replace the handset.
Now my cell phone is back to center with a rejection including "TAMPERING OF HANDSET". They are blaming me that i used to tamper it.
kindly reply me soon and suggest me what to do now.
thanks...!!!
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