Dear Sirs,
I have been a user of nokia phones since last 10 -15 years and never thought of buying any other brand any time. I had purchased Nokia 5130C-2 S no 354223037318953 Code : 0577793 EMIE:354223/03/731895/3 on June 14 from Mahajan Electronics, Gandhi nagar, Jammu. But my experience with this set has changed my mind set.
Since the very beginning the set is not working properly. After every 15-20 days, the set slows down very much. Sometimes the display goes away, sometimes the contacts gets deleted, some times the backlight does not turn off. Many times the vibration stops working. I have to go to the NOKIA care every month or so And every time they change the software & its works properly for a month or so & then the same tale starts. The last time in march april I requested the NOKIA care people to do the repairs properly. IThey sent the set to delhi & I had to wait for 15 days for the set to come back with the assurance that it will work properly or else it will be replaced.. Just a month has passed & the set has stopped working. I don’t understand what to do now.
I am a professional & am not supposed or expected to got to nokia care every now & then. I has already consumed a lot of my time.
Please inform me if any thing permanent can be done about it. I am very fed up with the service & attitude of NOKIA care situated at Gandhinagar, Jammu. They don’t seem to be concerned about their customers grievances.
My warranty period is also expiring.
I HEREBY REQUEST THE COMPANY TO CHANGE MY MOBILE SET BECAUSE I HAVE BETTER WORKS TO DO & MUCH IMPORTANT TASKS TO TAKE CARE OF THAN VISITING YOUR ESTEEMED CARE CENTRES EVERY NOW & THEN FIRST TO DEPOSIT THE SET & THEN TO COLLECT IT EVERY TIME.
Please don’t cause any more harassment.
Regards
CA Rishu Kawatra
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