I purchased Nokia 5130 in May. In October my mobile has stopped charging. After repair i got it back around after 25days. Again it got some problem & it has started switching itself off. I went to Patiala Nokia care center & they reformated my handset. After few days i got same issue with it in December. I went 2 delhi Nokia care & they advise me to bring it to same Nokia care center in Patiala. I went to Nokia care in Patiala & again they took 25days to repair it. But still problem is same & i again submited my handset for repair. This time i logged a complaint in Nokia care for handset replacement but they are not giving any assurance & my handset is within warranty. I'm worried in May it will complete 1yr & warranty will over than what i'll do in that case? I'm not ready to spend money on this crap handset. I want fresh handset in replacement or either i want money back. They sent me reply email of my complaint & they have clearly mentioned that no assurance of handset replacement. Might they will again repair that old handset & i'm sure it will be temporary fix. I can't compromise this time.
Email sent by them from:- [email protected]
Email sent by them:-
Dear Ms. Puri,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia 5130 Xpress Music. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.
Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division.
We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that you will be contacted by our care centre at the earliest.
Your case reference number is 1-10871938016.
We seek your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Md. Irfan
Nokia Care
0 comments