Dear Mr. Selvaraj,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We suggest you to confirm if you have collected the handset from the Nokia Care Centre. If you have collected the handset and are still facing a concern with its optimal functionality, we request you to submit the phone at the nearest Nokia Care Centre and revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Date of purchase of the handset
5. IMEI/Serial number/ESN number of the mobile phone
6. Your alternate contact number
The above mentioned details are vital for us to further assist you.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Sweta Sanadhya
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
&&-Original Message&&--
From: "ext Jo"
To:
CC:
Sent: Thursday, October 09 1:22:35 PM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Status
There is No Synchronization between the Nokia Service Centre and the Mailing Centre..
Still now the Password functionality is not working in my mobile... SOTWARE PROBLEM IS STILL THERE
This is really stupid... After Three services from Nokia care centre for new nokia 5220 .. You are not giving the option to choose other mobile also.. and not giving my money back also..
I will put this case in consumer Court for sure...
bye bye..
On Thu, Oct 9 at 12:53 PM, NokiaCare wrote:
Dear Mr. Selvaraj,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service status of Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We have noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly.
Please be assured that the matter is looked on a priority basis. You may kindly note we have forwarded your concern to our Customer Care Division and they would be coordinating with the Nokia Care Centre in order to expedite the service of the phone. We request you to call the Nokia Care line after 48 hours for the update.
We appreciate your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Junasha Barman
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
&&-Original Message&&--
From: "ext Jo"
To:
CC:
Sent: Tuesday, October 07 10:18:15 AM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision
As per your need, I have submitted my mobile in the Nokia Care Centre yesterday itself (6-oct). Given below are the details which you asked:
Address: Nokia Care, Koramangala. (Near Airtel Show Room)
JobSheet Number: 285343506/081006/162
Date of Submission: 6 Oct
Date & Place of Purchase: 18 Aug Bangalore (Koramangala)
Contact Number: 9986034251, 080-41104180 Ext:107
Complaint Number: 2#3ENZND
Hope you will do replacement of mobile or better give my money back...
On Mon, Oct 6 at 7:19 PM, NokiaCare wrote:
Dear Mr. Selvaraj,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure over the repetitive repairs of your phone and we sincerely regret the inconvenience caused.
Further to the telephonic conversation that you had with one of our executives today (6th October '2008), we require the handset to be present at the Nokia Care Centre in order for us to assist you further. Hence, if the handset is not submitted at the Nokia Care Centre, please submit and revert with below mentioned details:
1. Complete address of the Nokia Care Centre
2. Job sheet number
3. Date of submission of the handset
4. Date and place of purchase
5. Your alternate contact number
6. Case reference number provided by the Nokia Careline representative (if any)
The above mentioned details are vital for us to further assist you. Pursuant to your request for replacement, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the Customer Care Division for their due consideration once we are in receipt of the requested details.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. For location of the Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
http://digiumenterprise.com/answer/? inv=9831670&chk=PA8FG7NY
Kind regards,
Sophia S
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
&&-Original Message&&--
From: "ext Jo"
To:
CC:
Sent: Monday, October 06 11:03:41 AM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision
Now also the Mobile is getting hang due to software problem...
1) Not even two months got over from the purchase date...
2) Gave the mobile to Nokia Care for Service, Twice
3) Eventhough mobile hang problem, etc is still there...
4) Nobody from your service centre called me till now..
Really need to change my mobile...
What sir, i am asking this many times. you are not even taking steps related to this. you are simply saying " We are not in a position to take decision "
Take some immediate steps...
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