Nokia 5130 xpress music
Attery - change

12.04.2010

To,

The General Manager

Nokia Care India,

India.

We wish to inform you that I am your old customer, but battery backup problem in our mobile (model no. 5130 X Press Music). I have visited in your nokia priority service, Govind Nagar, Kanpur centre last november they assured that battery is in good condition but software is not updated. They have been updated the software at the same day.

Again I visited on 11th April than I contact to Mr. Ram Singh & Mr. Abhishek Kumar (your job sheet no. 30dt .11.04.10) to about my problem (software is not updated). I surprised to know that they inform problem in battery back up instead of software.

So this is matter of great regret that they were giving wrong information about above subject time by time

You are requested to kindly change the battery on urgent basis. So kindly look the matter very seriously other wise we will take action against your service centre.

Regards,

Harit Singh

C-51, UDYOG KUNJ, ROAD NO. 12,

SITE- V, PANKI INDUSTRIAL AREA,

KANPUR - 208 022.

PH.NO. 0512 2225120, 2225138,

Mobile No. 94530 36841.

Encl.: Bill Copy.