I had purchased a Nokia 5130 Xpressmusic mobile on 28.5.2010. Within a few months problem started with the handset: auto power off, hanging, etc. On enquiring I was told to give it for repair at Nokia Care at IRLA, Vile Parle. Since it is in the warranty period, on 9.4.2011 I have given the mobile to Nokia Care for repair. At first the person who checked it tolld me that some 'music switch' is missing. Cost will be Rs.250/- approx. Since it is in the warranty period, Why should I bear the expense. Then they asked me to wait or come back after 1-2 hours since it will take time for repairs. When I returned after 1 1/2 hours they said that they will call me in the evening and let me know since there is some more repairs to be done. Evening I was told that the mobile would cost Rs.1640/-. When I said I will not pay the amt since it is in warranty period, the lady started arguing no end. I asked her to put me on to the Senior (i.e. Poonam or Vaibhavi), even though both were available they did not come on the phone. I called again and again and wasted my money on the calls but to no avail. Since then till date I have been calling repeatedly but my mobile has not been set right nor have they returned it to me. Today also I called but no specific reply is being given. I am tired of this constant harrassment by NOKIA Staff. I cannot take it anymore. Send my mobile back to me by courier since your ineffecient staff cannot do any good job..
If Nokia staff cannot attend to its customers satisfactorily, why don't you shut down. Nokia may be aware How their employees shriek their duties and how your employees treat its customers - its really shocking. I wonder whoever told me about nokia reputation. Its disgusting.
(2) My daughter had gifted me a Nokia X2 mobile in October. Its problem started in December. Even now (being in warranty period) the battery takes 4-5 hours to charge but doesn't get fully charged and even without being used for some time its battery goes off, the ringer has gone off. I don't know how can nokia cheat its customers like this.
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