To
The Senior Manager (Customer Care)
Re:- malfunctioning of 5233
Dear sir,
I M.D.Jadhav resident of Dombivli regularly using your Nokia cellphones since 2000. Recently I have purchased one Nokia mobile model 5233 having code 0594741 & IMEI - 35821033347335 from Nokia dealer in month of march. After two months it started giving me problem of touchscreen. Due to its resistive screen i cant scroll At the Call-List screen, i can not change the tabs from dialled calls to any other tabs (like Missed calls, Received calls) as the touch to their respective icons does not work. Same things happens at the In-box screen i.e. cant switch between In box-Outbox-Sent Items tabs, because the icons don't respond to touch. For these reasons i visited Nokia customer care, they inspected the phone & said that there is a crack in the connecting strap of your touch pad. They told me to pay - for replacement of that strap or touch pad saying that it is a physically damaged phone. But my cell was neither water damaged nor dropped having no signs of dropping; then also Nokia customer care officials denied to replace me my touch pad. I am very sorry to say that the service provided by your company is unsatisfactory. So I request you to replace my cellphone with new piece at your earliest.
Thanking you,
M.D. JADHAV, A/101 SUVIDHI DARSHAN NAMDEO PATIL WADI, DOMBIVLI (EAST). CELL NO- 9004411299
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