I purchased a nokia 6303 classic phone IMEI NO-359333036466524 from MS Shree Mobile, Cuttack on 9-3.After 2 months i noticed that the charging socket of the hand set has become loose and the phone is not charging properly, Itook the phone to the shop from where i bought the set and aws advised to visit aNokia care center in Dolmundai, Jaganath nokia care. I visited the establishment and after waiting there for 70mit. i was able to meet one of the ladies inside the counter who took my set and gave it to a service personnel. He examined the set and told me that charging socket needs to be changed. When i pointed to her that my phone is under warenty and let them chacge it. Iwas told that it can not be done due to nonavalibility of spares. I requested them to get the spare and i can come back after some time, To my uttersurprise i was told that it was possible because it takes 3 months to get a spare from Delhi, as it is the rule with the company and the nokiacare. They advised me to go to bhubaneswar and try my luck there. As i was not sure of the avalability of the spare at BHUBANESWAR, I requested them to speak to the service engineer in charge and cofirm about the spare so that i can visit them, otherwise i have to take a days leave. I was told that it is not their job and when i asked them to provide me the code no of the part and tel no of Bhubaneswar Nokia care they refused to do that. I came back disappointed after waisting about 90mint of my time. Also Pl advise me how to get my set repaired withuot any more hassels. I want to point out that the waiting area was hot and humid without any airconditioning. There were a few people with cough and flu like symptoms, as we are coming across many swine flu cases in cuttack with maximum no deaths in this area the persons waiting inthe hot and humid condition are at a greater risk of getting the disease.
Dr. S.N.Parida, Prof. Pediatrics, SCBMedical College
09437077997
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