Customer Care Manager,
Nokia Mobiles, India.
Sub: - Tampering of My mobile by your Nokia Care Service Center.
Dear Sir,
My Name is Mithilesh kumar jha,
I have Nokia 5310 mobile since last 8 month.
IMEI No. 351934038515586
Before some days while low betray and switch of.
It was not switching on, hence I have given my mobile for repair at your Nokia Care Service Center on 03/11 at Mahavir Electronics,
Sector 23, Nerul (e),
Navi Mumbai,
ASC Code – 640_504867
Contact number – 022 27706402
He has returned my mobile on 06/11 by saying it cannot be repaired.
If you want to repair it we have to send it to company HO – Noida.
I saying OK. but He has returned my mobile on 11/12 by saying it cannot be repaired in H-O Noida.
This total experience is forcing me to think like why I have given my mobile to Nokia Care, instead of it I could have given it to local service center?
So pls let me know will Nokia Company look into the matter & take action against the dealer & solve my problem?
So pls revert back what will be your ve action in this matter?
Regards,
Mithilesh Kumar Jha
022 30642325
9892475066
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