Please Suggest me the exact course of action
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hi
This is to notify that I have several Grievances with Nokia Corp.
1) There is no contact or Email Details of Nodal Officers on Website where it should be present on Website as per Instruction of TRAI.
2) I have to Log complaint regarding Improper services, Misbehavior and Harrasment againt Nokia Care center for which neither any Grievances email / complaint email id not any state head email id has been mentioned.
On Jan 08 i have bought Nokia 5310 exp music from hot spot, bill no - 3519, IMEI - 356870024265874.
On July 17th I have submitted that handset to Nokia Care center - MAA communications (Laxmi Nagar) where I was facing issue with hanging. In that situation my Phone keypads are even not working.
I have received back the phone on 27 July but
1) Neither my problem has been resolved
2) Nor my handset has been taken care properly where the side music pins to play music has been broken when i have received it back.
I have compliant there and then and side pins have been fixed temporarily by center.
Today, When i went to service center for both same problems (Regarding side pins issue and Hanging problem) i have met with Mr Akhil, Where He was Rude, Adamant to admit mistake that it has not been taken care either is service center or in Nokia care center (Maa communications) and he deny me to provide services
Its completely case of
1) Harassment and misbehavior with customer
2) Deny to provide the services where my headset is in warranty and he ask for the charge of Side pins.
Henceforth this is an warning to Nokia center. Apart from this i am also marking this mail to Indian Consumer Complaints Forum so that this issue would be taken care with them.
I am writing this email because i am using nokia product from last 5 years but due to this unsatisfactory services my trust has been broken.
With Regards
Saurabh sachdeva
9711152529
[email protected]
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