Dear Sir,
I purchased a Nokia 5800 music express handset on 3rd December at the Nokia priority showroom, in panaji Goa. Within 3 months, on 24th march the handset could not be switched on. So I complained to the Nokia care centre in panaji goa the next day. They informed me that The phone have to be sent to the company for repairs. I waited for almost 10 days. Finally they informed me that the phone could not be repaired and instead company will give you a swap phone. The phone which company have given me is of RED colour, While my Original handset was a BLACK one. I had made a choice of BLACK handset while purchasing the phone. How come the company make a REPLACEMENT of some other colour?
The replacement given by the manufacturer, i.e. Nokia, was neither in a sealed box, nor it accompanied any documents. How come I ensure about its quality?
Please Let the company either give me a replacement of handset of the BLACK colour or pay me my entire money back, because whenever a customer makes a choice of a mobile handset, He make his decision keeping in mind the looks of the phone.
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