Dear Sir,
I had purchased one NOKIA 5800 bearing serial no.354182025554583 on 12/03/3009 for a sum of Rs. 19000/- from M/s Janata Stores, P-166/1 CIT Sheme VII M Kolkata-700056.
The set is under warranty for one year and battery for 6 months.
After a couple of month use the set stated giving trouble & on 10/10 I took the set to your service center namely M/s Crazy Infovision, Golaghata Road, VIP Tower, Kolkata-700048, and it was diagnosed that the backup battery was empty. They kept the battery with them & delivered the same to me after two days stating that the battery was working. In good faith I brought the battery back & fitted it to my set but to my utter surprise I found that the set was not working.
Then I took the hand set to your service center M/s Tele Solutions, DN-1, Sector-V salt lake Kolkata -700091, on 06/11. They kept the set with them for repair & asked me to take me the set after two days. I took delivery of the set after two days but I found that the handset was still not working. Then they had further kept the set with them & asked me to enquire after fifteen days – I WONDER WHY THEN THEY HANDED OVDER THE SET TO ME ON THE 2ND DAY AFTER MY TAKING THE SET TO THEM??
I have been working in a renowned service provider company & we always recommend NOKIA sets to our customers & I am shocked to have received such reciprocity from no less a company than NOKIA itself.
I would seek your intervention in the matter & to ensure that I get back the value for what I had spent for a costly set. Would you please ensure that I get back my set absolutely trouble free or a replacement by a new set failing which I shall be constrained to take up the matter with an appropriate forum at your cost & responsibility apart from throwing the issue before the press as its 18 days and the service center person is saying it will take another 10 days time. How long should I wait???
Thanking you
Nandita Bhattacharyya
9830074745
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