Purchased a Nokia 2700 Black - 351501046139871 on 15th March from UniverCell, Ameerpet, Hyderaabad vide invoice no. 397030. After 3 weeks' of usage, the call gets disconnected automatically. Given handset to Mobi Quest, Nokia Care, Ameerpet X Roads, Hyderabad on 21st April - token no. 8. After repairs, they have handed over the handset to me to check and it was found the same problem continues. Again I visited them and understand, the set has to be sent to Channai and it will take 15 days. In lieu of this they said they will give a temporary handset as a stop gap arrangement.
I am really surprised to note that a new phone starts giving trouble within a month's time. I feel, Nokia should replace the Set immediately instead of asking the customer to visit umpteen number of times. I am 65 years old and the Company cannot expect a person of this age to go on visiting the place so many times.
I would request you to immediately to instruct the concerned to replace the Set without any further delay.
For your information, I am using (now used by my wife) Nokia 1100 from past 5 and a half years and so far I have not encountered any problem, except I changed the battery recently before purchasing a new Set.
- C. Dwarakanath,
A1/52, Mayuri Apartments,
Begumpet,
Hyderabad-500016.
Phone no.040-27761067
Cell - 9440296671
e.mail: [email protected]
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